Terms of Use

Last Updated: September 15, 2026

These Terms of Use (“Terms”) are a legally binding agreement between you and Mr. Nailed It Inc., a Delaware corporation (“Mr. Nailed It,” “Company,” “we,” “us,” or “our”). They govern access to and use of www.mrnailedit.com, branded landing pages and questionnaire funnels (including subdomains such as *.mrnailedit.com), Pro / Pro Max software, Agency tools, Field Sales capture links, Marketplace, AI tools, messaging, and related services (collectively, the “Platform”).

By creating an account, clicking “I agree,” submitting a Lead, paying for a plan or Lead, or using any part of the Platform, you accept these Terms and our Privacy Policy at /privacy. If you do not agree, do not use the Platform.

If you use the Platform on behalf of a company, you represent that you have authority to bind that entity, and “you” includes that entity.

1Definitions

2Eligibility and Territory

You must be at least 18 years old and able to form a binding contract. The Platform is offered for use in the United States. You are responsible for following the laws of the place where you live and where you do business, including contractor licensing, advertising, telemarketing, and privacy laws.

We may refuse, suspend, or limit access at our discretion, including for suspected fraud, unpaid balances, abuse, or legal risk.

3Accounts, Security, and Support Access

You must provide accurate information and keep it current. You are responsible for all activity under your credentials, sub-users, and capture links.

Notify us promptly of unauthorized access. We may use phone or email one-time passcodes, sessions, and device data to authenticate you.

Authorized Mr. Nailed It personnel may access accounts, including through impersonation / support-login tools, to provide support, onboarding, quality control, fraud review, or as you request. Agencies you join may similarly access client accounts they manage. This access is logged for security.

4Electronic Signatures and Records

You agree to transact electronically. Clickwrap acceptance, checkboxes, form submissions, OTP confirmation, and quote signatures (including stylus or mouse signatures) are intended to be valid under the U.S. E-SIGN Act and applicable state uniform electronic transactions laws.

We may retain timestamped records of Terms acceptance, SMS consent, OTP verification, and similar events, including IP address and user agent where collected, for compliance and dispute resolution.

5Nature of the Platform

Mr. Nailed It is a technology and lead-generation intermediary. We do not ourselves perform contracting, construction, design, engineering, or home-improvement services. We do not guarantee that any Pro is licensed, insured, available, or suitable for your project.

Hiring decisions, project scope, workmanship, payments between Consumer and Pro, and job outcomes are solely between those parties. We are not a party to those contracts unless we expressly agree in a separate writing.

We are not a bank, lender, or insurance company. Survey questions about financing interest are used to understand a project; they are not a credit application.

6Submitting a Lead

When you submit a request on a form, landing page, questionnaire funnel, Field Sales capture flow, chat, or similar tool, you agree that:

You represent that the information you submit is true and that you are authorized to be contacted at the numbers and addresses you provide.

7Consumer Communications Consent

By checking an SMS consent box, providing an OTP, or submitting a Lead after being shown our disclosure, you expressly consent to receive communications from Mr. Nailed It about your request and account, including automated SMS. Message frequency varies. Message and data rates may apply.

You also consent to being contacted by Pros to whom your Lead is provided, about the service you requested. Those Pros are independent businesses. Their messages may be subject to their own practices. You may opt out of our SMS by replying STOP. Opt-out of one sender does not automatically opt you out of every Pro who already received your Lead; tell that Pro directly and, if needed, ask us at privacy@mrnailedit.com to relay a do-not-contact request.

Consent to be contacted about a request you submitted is not consent to illegal robocalls or to ignore a later opt-out. We do not require you to waive rights under the TCPA or CCPA as a condition of using the Platform, except to the extent a waiver is permitted by law for a specific dispute-resolution clause in these Terms.

8AI Tools Used by Consumers

If you use AI Room Staging, in-form chat, expert chat, or similar tools, you grant us a license to process your prompts, photos, and outputs as described in the Privacy Policy. Outputs are illustrative only. Do not rely on them for structural, safety, code-compliance, or pricing decisions.

9Consumer Conduct

You may not submit false requests, impersonate others, harass Pros, upload malware, scrape the Platform, or use the Platform for any unlawful purpose. We may cancel Leads that appear fraudulent.

10Consumer Disclaimers

We do not guarantee that a Pro will respond, visit, or complete your project, or that quotes you receive are complete or accurate. Multiple Pros may contact you. You are responsible for vetting contractors, checking licenses and insurance, and agreeing to job terms in writing with the Pro you hire.

11Business Use; Plans

Pro and Pro Max accounts are for commercial use only. Current plan structures (which we may change by posting updated pricing) include:

Add-ons, when offered, may include extra landing pages, additional sub-user seats after any included allotment, and AI staging. Amounts shown in the product, invoice, or Stripe checkout control. Promo codes apply only as stated.

You represent that you will comply with all licensing, insurance, advertising, and consumer-protection laws in the markets you serve. Providing a license number when requested does not mean we have verified your license.

12Sub-Users and Team Activity

If you add sub-users, you are responsible for their conduct, for the accuracy of their identities, and for promptly deactivating people who leave your company. Seat fees, where applicable, are billed as displayed in the product (currently $10 per extra seat per month after any free allotment). You must ensure sub-users follow these Terms and privacy/telecom laws.

13Landing Pages, Funnels, and Lead Tools

We provide tools such as template landing pages, AI-generated pages, questionnaire funnels, smart forms, and tracking setup. You are responsible for the content you publish, including claims, images, pricing, and testimonials, and for placing required legal links (including Privacy Policy and Terms) on pages you control.

You may authorize us to import or scrape content from a website you own or are licensed to use, solely to help build your page. You warrant you have that right. We do not grant you any right to scrape third-party sites.

Leads generated through your branded assets are still collected on the Platform. You receive a limited, revocable, non-exclusive license to use Leads assigned or sold to you, solely to respond to the Consumer’s request and to provide related services, subject to these Terms and law. You may not resell or transfer Lead personal information outside the Platform except as we expressly permit (for example, your own CRM via an authorized webhook, or a consumer who becomes your contracted customer).

14Marketplace

14.1 Listing and buying

Pros may list eligible Leads for sale or purchase Leads from others, including private offers. Listings must be accurate. You may not list converted jobs, fabricated Leads, or Leads collected without required consent.

Default economics are displayed at listing and checkout. Standard Marketplace sales currently use a 50% platform commission. Certain Field Sales / Same Day Meeting listings currently use a 20% platform commission. Super Admin or Agency arrangements may set different rates for particular accounts. Posted rates and the checkout amount control.

14.2 Payments

Marketplace purchases may be paid by wallet balance or card via Stripe. Payouts to sellers may require a Stripe Connect account, tax information (such as a W-9), and identity verification. You are responsible for taxes on your income.

14.3 No general refund; meeting-verification exception

Marketplace Lead purchases are generally final. We do not guarantee that a Consumer will answer, hire you, or that data is error-free. You must independently verify information before relying on it.

An exception may apply to meeting-verification / Same Day Meeting flows: if our verification process determines that a required meeting did not occur, we may refund or reverse a buyer charge and withhold or reverse a seller payout, as implemented in the product. That operational exception does not create a general warranty of Lead quality.

We may also reverse a transaction in cases of confirmed fraud, duplicate listing, or a technical billing error.

14.4 Resale limits

We may impose cooldowns, exclusivity windows, or caps on how many times a Lead may be listed. Circumventing Platform fees by selling Leads off-platform using data obtained here is prohibited.

15Field Sales

Field Sales tools allow in-person capture of homeowner interest, OTP consent, optional meeting scheduling, and listing of those Leads. Capture links are public; you must keep tokens reasonably secure and must not use them to harvest data from people who did not interact with your representative.

You must ensure the homeowner understands they are dealing with your business (or a clearly identified program) and with Mr. Nailed It as the technology platform. OTP confirmation is evidence of consent to our Terms and Privacy Policy and to being contacted about the captured request. It is not a substitute for any additional consent your local law requires for marketing beyond that request.

You may not pressure anyone to share an OTP, collect data from minors, or misrepresent energy, ADU, or government-program benefits.

16CRM, Quotes, Calendar, and Bookings

CRM, quotes (including PDF generation and e-signature), calendar, bookings, meeting reminders, and meeting-feedback links are provided as-is. You are responsible for the accuracy of quotes and for honoring appointments you set. Consumer signatures on quotes are between you and the Consumer; we provide the tool, not legal advice that a particular signature satisfies your state’s contract formalities.

17Campaigns and Advertising Integrations

Where Campaign Pilot or similar tools are enabled, you may connect Meta, Google Ads, or other ad accounts, generate AI creatives (images or video), and run ads subject to those platforms’ policies and these Terms. You are the advertiser. You are responsible for targeting, claims, pixel/CAPI configuration, and lead quality from ads you run.

You grant us permission to process connected-account tokens and campaign data solely to provide the feature. We may disable a connection that creates risk to the Platform or to Consumers.

18Webhooks and Integrations

Outbound webhooks send Lead personal information to endpoints you specify. You must use HTTPS, protect secrets, and use the data only for lawful follow-up of that Lead. We are not responsible for a third-party CRM you choose. We may suspend webhook delivery for abuse or security reasons.

Inbound webhooks and similar tokens must be kept confidential.

19Pro Communications and Telecom Compliance

You agree to comply with TCPA, the Telemarketing Sales Rule, CAN-SPAM, CTIA messaging principles, and all state calling, texting, and email laws. You will:

You indemnify Mr. Nailed It for claims, fines, and costs arising from your calling, texting, emailing, or data-handling practices.

20Acceptable Use for Pros

You may not:

We may monitor usage, audit listings, request documentation, suspend accounts, forfeit listings, and cooperate with law enforcement. No refunds are owed when we terminate for cause.

21Agency Program

Agencies may invite or enroll client Pros, access client dashboards, receive revenue share as configured in the Agency agreement or admin settings, upload branding, and use impersonation to support clients.

Revenue-share percentages and billing mechanics are those displayed in the Agency agreement or finance settings. We may withhold or recoup amounts in case of refunds, chargebacks, fraud, or client nonpayment.

Agencies must not misuse client data, must keep client credentials and impersonation sessions secure, and must ensure clients accept these Terms. Super-agencies that manage child agencies have the same duties for those relationships.

22AI Features for Pros and Consumers

AI features may use third-party model providers. Outputs can be wrong, biased, or similar to content produced for others. You are responsible for reviewing AI copy, images, videos, and landing pages before publishing. You will not use AI tools to generate unlawful, infringing, or deceptive content.

You grant us a worldwide license to process inputs and outputs as needed to provide the feature, to maintain the Platform, and as described in the Privacy Policy.

23Intellectual Property

The Platform, including software, trademarks (including Mr. Nailed It), layouts, and documentation, is owned by Mr. Nailed It or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform during your authorized subscription or access, solely for its intended purpose.

You retain ownership of your pre-existing logos and content. You grant us a license to host, display, and process that content to operate the Platform and to display public-facing pages you publish.

Feedback you provide may be used by us without restriction or compensation.

24Reviews and Testimonials

If you submit reviews, ratings, or testimonials, you grant us a worldwide, royalty-free, perpetual license to use them for operating and marketing the Platform, and you represent that they reflect your honest experience.

25Fees and Subscriptions

Fees are those presented at checkout or in-product. Subscriptions renew until canceled. You authorize Stripe to charge your payment method. You can manage or cancel Pro Max billing through the Stripe billing portal or account settings where offered. Cancellation generally takes effect at the end of the then-current billing period unless the product states otherwise.

Except where required by law or expressly stated (for example, a meeting-verification reversal), fees are non-refundable, including unused subscription time, unused seats, and Lead purchases.

We may change prices with notice. Continued use after the change effective date constitutes acceptance. Promo codes may be revoked if misused.

If payment fails, we may retry charges, restrict features, or place the account in a billing-blocked state until cured.

26Wallet and Payouts

Wallet credits, Marketplace proceeds, and Connect payouts are Platform features, not bank deposits. We may hold, offset, or reverse amounts for disputes, fraud, or negative balances. Stripe’s terms apply to payout onboarding. You are responsible for reporting income and paying taxes.

27Privacy Policy

Our Privacy Policy explains how we collect, use, sell, and share personal information, including that Lead matching and Marketplace activity may be a “sale” or “sharing” under CCPA/CPRA. In the event of a conflict about data practices, the Privacy Policy controls for privacy disclosures, and these Terms control for contractual rights between you and us.

28Data License from You

You grant Mr. Nailed It a worldwide, royalty-free license to host, process, transmit, display, and otherwise use data you submit as needed to operate, secure, improve, and provide the Platform, to fulfill Leads, to comply with law, and to create de-identified or aggregated insights.

Consumers: this includes matching and commercializing Leads as described in the Privacy Policy, subject to your statutory privacy rights, which we will honor as required.

Pros: this includes processing your account, billing, campaign, and Lead-handling data, and using aggregated performance data to improve matching and fraud controls.

29Consumer Rights Requests

If you are a Pro or Agency and we or a Consumer notify you of an access, deletion, or opt-out request, you will promptly cooperate, including deleting or suppressing personal information you exported, except where you must retain it by law (and then only for that purpose).

30Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free service, Lead conversion, revenue, ad performance, AI accuracy, or third-party uptime (including Stripe, Vercel, Bird, Resend, Meta, Google, or AI providers).

31Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MR. NAILED IT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNTS YOU PAID TO US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS BEFORE THE CLAIM.

Some states do not allow certain limitations. In those states, our liability is limited to the maximum extent permitted. Nothing in these Terms limits liability that cannot be limited under law (for example, certain liability for gross negligence, willful misconduct, or a Consumer’s non-waivable statutory rights).

32Indemnification

You will indemnify, defend, and hold harmless Mr. Nailed It and its affiliates, officers, employees, and contractors from claims, damages, losses, and reasonable attorneys’ fees arising out of: your use of the Platform; your content; your Leads or outreach; your violation of law (including TCPA, CCPA/CPRA, CAN-SPAM, and contractor-licensing rules); your dispute with another user; or your breach of these Terms.

We may assume exclusive defense of any claim. You will cooperate.

33Binding Arbitration and Class-Action Waiver

Except for claims that may be brought in small-claims court or actions seeking injunctive relief for intellectual-property or unauthorized-access issues, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable. The seat of arbitration is Delaware. Proceedings will be in English.

YOU AND MR. NAILED IT WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, TO THE MAXIMUM EXTENT PERMITTED BY LAW. If the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in court, not arbitration.

This Section is intended to be interpreted broadly. If you are a Consumer and applicable law requires a 30-day opt-out, you may opt out of arbitration by emailing legal notice to daniel.shushan@mrnailedit.com within 30 days of first accepting these Terms, with your name, phone, and a clear statement that you opt out of arbitration.

34Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration clause.

Subject to arbitration, exclusive venue for permitted court actions is the state or federal courts located in Delaware, and you consent to personal jurisdiction there. If a non-waivable consumer-protection statute of your state applies, that statute’s mandatory provisions still apply.

35Term and Termination

These Terms apply until your use ends. You may stop using the Platform and, if you have an account, request deletion as described in the Privacy Policy. We may suspend or terminate access at any time, with or without cause, including for violation of these Terms.

Provisions that by their nature should survive (including licenses already exercised, accrued payment obligations, disclaimers, limitations, indemnity, and dispute resolution) survive termination.

36Modifications

We may modify these Terms by posting an updated version on the Platform and updating the Last Updated date. Material changes will be notified as required by law. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Platform.

37Miscellaneous

38Contact

Mr. Nailed It Inc.

A Delaware corporation

Website: https://www.mrnailedit.com

Legal / support: daniel.shushan@mrnailedit.com

Privacy: privacy@mrnailedit.com

Phone: +1 (818) 644-1898

Mailing address: 15233 Ventura Blvd, Sherman Oaks, CA 91403, USA